Electronic Billing

WVU is pleased to announce that starting immediately your account information is available electronically through the STAR Information System. We have added this feature to improve our service to you and to provide up-to-date account information. This new service is available at http://www.mix.wvu.edu. The accounts receivable information from STAR will give you real-time information about your account. You will be able to view all current charges and see payments applied to your student account, as well. You will also be able to see all your anticipated credits from financial aid and other third-party sources.

What are the benefits of using a paperless billing service?

• Real-time account status – no more guessing of what is owed due to add/drop in course schedules, pending financial aid disbursements, and contract payments.
• Online bill payment at your fingertips anytime day or night– payment made from your home, office, room, or anywhere the Internet is available.
• Timely delivery of account information – no more waiting for a paper bill to arrive. Sign on anytime to review your charges/payments and pending credits.
• Increased customer satisfaction – late charges for missed deadlines can be avoided.

***IMPORTANT ANNOUNCEMENT***

Beginning with the Summer 2007 term, WVU discontinued sending out paper bills. This means that students will be responsible for checking their Mountaineer Information Xpress (MIX) e-mail account for date-sensitive e-mails regarding upcoming tuition and fee and/or room and board payment deadlines. Students will also be responsible for checking their student account status on STAR to obtain the correct amount that they owe and to make payment before all due dates. If registered, students can expect their first electronic notification via MIX for Summer 2008 term on April 29, 2008. For Fall 2008, the first electronic notification will be delivered on July 22, 2008.

If students would like a paper bill, they will have to request this invoice through STAR. Students will be required to select the paper bill option through STAR one time for each term they are requesting a bill. If someone other than the student is paying for tuition & fees and/or room & board and need a paper bill, it will be the student’s responsibility to request that bill for them, as needed. Students that do not opt for a paper bill will be expected to view their account information through STAR and make payment accordingly. The deadline for requesting a paper bill for any term is approximately 10 days before the first day of the term. For Summer 2008, the last day to request a paper bill will be Wednesday, May 7, 2008. For Fall 2008, the last day to request a paper bill will be Wednesday, August 6, 2008. The cutoff dates are set accordingly to ensure that sufficient time is allowed for paper bill requests to be processed. This includes allowing ample time for mailing bills to students and for payment to be made back to WVU prior to any payment deadlines.

Keep Addresses Current

All paper bills are mailed to the student’s billing address. If a student does not have a billing address, paper bills will be sent to their permanent address. It is very important to keep all billing and permanent addresses updated.

***NOTE: Students are responsible for any late payment fees received due to missing payment deadlines because of an outdated or incorrect billing or permanent address.

If you need help requesting a paper bill, please see our interactive tutorial.

If you still have questions after reviewing the tutorial, please contact our customer service line at (304) 293-4006 or e-mail us at OSA@mail.wvu.edu.